Privacy Policy

Last updated: April 2026

1. Information We Collect

When you use BrandCapsule, we collect information you provide directly: your email address, company name, domain, and payment information (processed securely by Stripe — we never store credit card numbers).

We also collect usage data including pages visited, features used, and report generation activity to improve our service.

2. How We Use Your Information

We use your information to: provide and improve BrandCapsule services, generate AVDI reports, process payments, send transactional emails (purchase confirmations, report delivery notifications), and communicate product updates.

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use MongoDB Atlas (SOC 2 compliant) for data storage, Stripe (PCI DSS Level 1) for payment processing, and Railway for application hosting.

4. Third-Party Services

We use the following third-party services to operate BrandCapsule:

5. AI Report Data

AVDI reports analyze publicly available information about your brand's presence in AI systems. We query AI models with industry questions — we do not share your private data with AI providers. Report results are stored in your account and not shared with other users.

6. Cookies

We use essential cookies for authentication (keeping you logged in). We do not use advertising or third-party tracking cookies.

7. Data Retention

We retain your account data and report history for as long as your account is active. You can request deletion of your account and data by contacting us at [email protected].

8. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a copy of your data in a portable format. Contact [email protected] for any data requests.

9. Changes

We may update this policy from time to time. We'll notify you of significant changes via email or in-app notification.

10. Contact

Questions about privacy? Email us at [email protected].